What useful information should I provide if I find an issue with the products?

Description of the Issue: Clearly describe the problem you're facing, including any error messages or unexpected behaviours.

Steps to Reproduce: Provide a detailed sequence of actions that lead to the issue, helping our support team replicate the problem.

Environment Details: Specify the browser, operating system, and device you're using, and mention if the issue occurs on multiple devices or browsers.

User Account Information: If reporting an issue for someone else, provide their associated email for account lookup and configuration-specific investigation.

Time and Frequency: Note when the issue first occurred and how often it happens, specifying if it's intermittent or consistently reproducible.

Screenshots or Recordings: Include visual aids like screenshots or screen recordings showing the issue in context, capturing the entire browser window.

Browser Console Logs: For web-based issues, access browser console logs for additional error messages or warnings.

Error Messages: Share any error messages exactly as they appear, including error codes if available.

Recent Changes: Mention any recent updates or changes to system configurations before the issue started.

Impact on Workflow or Business Operations: Explain how the issue affects your ability to use the application or perform essential tasks, helping us prioritize the severity.

Previous Troubleshooting Steps: Share any steps you've already taken to troubleshoot the issue, avoiding redundant troubleshooting efforts.