---
title: What useful information should I provide if I find an issue with the products?
description: When submitting issue related to our software products, it's important to provide as much information as possible in the ticket
---

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# What useful information should I provide if I find an issue with the products?

## When submitting issue related to our software products, it's important to provide as much information as possible in the ticket

**Description of the Issue:** Clearly describe the problem you're facing, including any error messages or unexpected behaviours.

**Steps to Reproduce:** Provide a detailed sequence of actions that lead to the issue, helping our support team replicate the problem.

**Environment Details:** Specify the browser, operating system, and device you're using, and mention if the issue occurs on multiple devices or browsers.

**User Account Information:** If reporting an issue for someone else, provide their associated email for account lookup and configuration-specific investigation.

**Time and Frequency:** Note when the issue first occurred and how often it happens, specifying if it's intermittent or consistently reproducible.

**Screenshots or Recordings:** Include visual aids like screenshots or screen recordings showing the issue in context, capturing the entire browser window.

**Browser Console Logs:** For web-based issues, access browser console logs for additional error messages or warnings.

**Error Messages:** Share any error messages exactly as they appear, including error codes if available.

**Recent Changes:** Mention any recent updates or changes to system configurations before the issue started.

**Impact on Workflow or Business Operations:** Explain how the issue affects your ability to use the application or perform essential tasks, helping us prioritize the severity.

**Previous Troubleshooting Steps:** Share any steps you've already taken to troubleshoot the issue, avoiding redundant troubleshooting efforts.

 

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